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Job Locations US-UT-Draper
Vive Financial is searching for Credit and Customer Service Representatives. Join an organization that offers a competitive salary with a competitive monthly bonus, great people contributing to a fantastic corporate culture, and an opportunity to get started on your career path. Apply Today! Position Details: Position Type: Full-Time Shift: M-F 9:30am - 6:00pm; Flexibility to work Saturday or Sunday Speak Spanish? We offer an additional 5% to your base pay!   What You’ll Do: - Handle inbound calls regarding customer's accounts, providing excellent customer service through appropriate greetings, verification of contact information, patience, and helpfulness. - Handle credit calls by reading and explaining the terms and conditions of the account on verbal applications to consumer and enter customer’s personal information into the loan origination system and submit the application for a system decision.   - Verify multiple items of consumer personal identification information with outside databases such as credit bureau reports and third-party sources of public records simultaneously to assess the level of identity risk associated with the applicant(s) and determine if the applicant(s) meets the company’s risk tolerances as stated in the company lending guidelines.  - Verify all inbound application data, looking for inconsistencies, inaccuracies or potential problems and perform actions to minimize the exposure to the company or further clarify the data so that the final decision is made on the best information available.  - Make decisions based upon the “reasonableness” of the data due to typographical errors. - Keep up with current lending trends, fraud scams as well as the ever-changing demographic and employment data. - Identify and report suspicious activity by completing a Suspicious Activity Referral Form (SARF) in the Operational Risk Management (ORM) application.  - Handle merchant services inquiries regarding applications for credit, charges to an account, obtaining charge authorizations, current terms and conditions, promos, web errors, and access to the Partner Portal.   Minimum Experience & Qualifications: - High school diploma or equivalent required - One-two years’ experience with customer service and/or underwriting in a call center environment preferred - Good working knowledge of Microsoft Excel and Word, as well as other office equipment - Bilingual speaking a plus   Compensation, Perks & Benefits: We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired we offer:  - Competitive pay with opportunity for a monthly bonus - 5% Shift Differential for Spanish speaking positions - Medical/Dental/Vision Coverage - Life Insurance, 401K, PTO, Holiday Pay, Tuition Reimbursement, Parental Pay - Subsidized commuter pass/public transportation - Free snacks and drinks - Unlimited Learning Potential and Career Opportunities! We provide on-the-job-training and are dedicated to promote from within.   WHO IS VIVE FINANCIAL?   Founded in 1983, an affiliate of Progressive Leasing, we provide financing and billing options for merchants and consumers. Vive Financial offers a line of credit primarily serving prime and near-prime consumers by providing flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.
Job ID
2020-4191
Job Locations US-UT-Draper
Vive Financial is searching for Collections Representatives. Join an organization that offers a competitive salary with a competitive monthly bonus, great people contributing to a fantastic corporate culture, and an opportunity to get started on your career path. Apply Today! Position Details: Position Type: Full-Time Shift:  - M-F 6am - 2:30pm; Rotating Saturday 7am - 11am  - M-TH 11:30am – 8:00pm; Friday 8:00am - 4:00pm; Rotating Saturday 7am - 11am Speak Spanish? We offer an additional 5% to your base pay!   What You’ll Do: - Responsible for inbound and outbound calls - Collecting on accounts that are past due - Provide top tier support and service to our customers   Minimum Experience & Qualifications: - One year call center customer service/collections experience preferred - Excellent verbal and written communication skills - Computer & Typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment preferred - High school Diploma or GED equivalent, must also be 18 years or older   Compensation, Perks & Benefits: We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired we offer:  - Competitive pay with opportunity for a VERY competitive monthly bonus - 5% Shift Differential for PM roles - 5% Shift Differential for Spanish speaking positions - Medical/Dental/Vision Coverage, Life Insurance, 401K, PTO, Holiday Pay and Tuition Reimbursement - Subsidized commuter pass/public transportation - Free snacks and drinks - Unlimited Learning Potential and Career Opportunities! We provide on-the-job-training and are dedicated to promote from within.   WHO IS VIVE FINANCIAL?   Founded in 1983 as Dent-A-Med, Inc. dba The HELPCard. We have since changed our name to Vive Financial, an affiliate of Progressive Leasing, we provide financing and billing options for merchants and consumers. Vive Financial is a line of credit primarily serving prime and near-prime consumers by providing flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.
Job ID
2020-4187