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Job Locations US-UT-Draper
**MUST BE LOCATED IN GREATER SALT LAKE CITY OR PROVO UTAH AREAS** Vive Financial is searching for individuals who know that working hard and having fun are two peas in the same pod! We're currently accepting applications for [Temporary Remote] Spanish-speaking Credit and Customer Service Representatives to join our amazing team. Since we totally get that cake isn’t worth having if you can’t eat it, here is what we have to offer: an opportunity to join an organization that provides competitive pay and monthly bonus, great people to work with (otherwise, what’s the point?), awesome employee perks and benefits, and a fantastic corporate culture! Interested in us? Help us get interested in you – apply today! We are committed to ensuring that all Vive employees have a safe and healthy work environment, especially during the Coronavirus pandemic. As a result, this position is currently a work-from-home (remote) position; however, this may change in the future and employees may be expected to return to the office. For this reason, eligible candidates must reside in Utah. Interviewing, onboarding and training will be a completely virtual experience! Position Details: - Start Date: Monday, November 8, 2021 - Virtual Training: 2 Weeks/Full-time/Mandatory - Mon-Fri from 8:00am - 4:00pm - Shift Available: 9:30am-6pm, Mon-Fri  - Must have availability to work a Saturday or Sunday shift after training - Compensation: $15.25-16/HR + BONUS! - 5% Shift Differential for Spanish speaking   What You’ll Do: - Handle inbound calls regarding customer's accounts, providing excellent customer service through appropriate greetings, verification of contact information, patience, and helpfulness. - Handle credit calls by reading and explaining the terms and conditions of the account on verbal applications to consumer and enter customer’s personal information into the loan origination system and submit the application for a system decision.   - Verify multiple items of consumer personal identification information with outside databases such as credit bureau reports and third-party sources of public records simultaneously to assess the level of identity risk associated with the applicant(s) and determine if the applicant(s) meets the company’s risk tolerances as stated in the company lending guidelines.  - Verify all inbound application data, looking for inconsistencies, inaccuracies or potential problems and perform actions to minimize the exposure to the company or further clarify the data so that the final decision is made on the best information available.  - Make decisions based upon the “reasonableness” of the data due to typographical errors. - Keep up with current lending trends, fraud scams as well as the ever-changing demographic and employment data. - Identify and report suspicious activity by completing a Suspicious Activity Referral Form (SARF) in the Operational Risk Management (ORM) application.  - Handle merchant services inquiries regarding applications for credit, charges to an account, obtaining charge authorizations, current terms and conditions, promos, web errors, and access to the Partner Portal.   Minimum Experience & Qualifications: - High school diploma or equivalent required - One-two years’ experience with customer service and/or underwriting in a call center environment preferred - Good working knowledge of Microsoft Excel and Word, as well as other office equipment - Bilingual Spanish speaking a plus   Requirements for Temporary Work From Home: - Must reside in Utah - Willing to work in our office once it is reopened (Vive Financial will follow the guidance of official public health and safety organizations and will ensure additional safety measures are implemented before reopening any location) - A designated home-based workspace (preferably one that is quiet and free from distractions) - Wired Internet connection with internet service speeds of at least 15 mbps download and 15 mbps (we provide a $50 monthly stipend!) Compensation, Perks & Benefits: We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired we offer:  - Competitive pay with opportunity for a VERY competitive monthly bonus - 5% Shift Differential for Spanish speaking positions - Full Health Benefits; Medical/Dental/Vision/ - Life Insurance - Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job Required Equipment & Services Will Be Provided - Unlimited Learning Potential and Career Opportunities! We provide on-the-job-training and are dedicated to promoting from within.   WHO WE ARE  Vive Financial offers a line of credit primarily serving prime and near-prime consumers. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. We provide flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.
Job ID
2021-5806
Job Locations US-UT-Draper
**MUST BE LOCATED IN GREATER SALT LAKE CITY OR PROVO UTAH AREAS** Vive Financial is searching for individuals who know that working hard and having fun are two peas in the same pod! We're currently accepting applications for [Temporary Remote] Credit and Customer Service Representatives to join our amazing team. Since we totally get that cake isn’t worth having if you can’t eat it, here is what we have to offer: an opportunity to join an organization that provides competitive pay and monthly bonus, great people to work with (otherwise, what’s the point?), awesome employee perks and benefits, and a fantastic corporate culture! Interested in us? Help us get interested in you – apply today! We are committed to ensuring that all Vive employees have a safe and healthy work environment, especially during the Coronavirus pandemic. As a result, this position is currently a work-from-home (remote) position; however, this may change in the future and employees may be expected to return to the office. For this reason, eligible candidates must reside in Utah. Interviewing, onboarding and training will be a completely virtual experience! Position Details: - Start Date: Monday, November 8, 2021 - Virtual Training: 2 Weeks/Full-time/Mandatory - Mon-Fri from 8:00am - 4:00pm - Shift Available: 9:30am-6pm, Mon-Fri  - Must have availability to work a Saturday or Sunday shift after training - Compensation: $15.25-16/HR + BONUS! - 5% Shift Differential for Spanish speaking positions   What You’ll Do: - Handle inbound calls regarding customer's accounts, providing excellent customer service through appropriate greetings, verification of contact information, patience, and helpfulness. - Handle credit calls by reading and explaining the terms and conditions of the account on verbal applications to consumer and enter customer’s personal information into the loan origination system and submit the application for a system decision.   - Verify multiple items of consumer personal identification information with outside databases such as credit bureau reports and third-party sources of public records simultaneously to assess the level of identity risk associated with the applicant(s) and determine if the applicant(s) meets the company’s risk tolerances as stated in the company lending guidelines.  - Verify all inbound application data, looking for inconsistencies, inaccuracies or potential problems and perform actions to minimize the exposure to the company or further clarify the data so that the final decision is made on the best information available.  - Make decisions based upon the “reasonableness” of the data due to typographical errors. - Keep up with current lending trends, fraud scams as well as the ever-changing demographic and employment data. - Identify and report suspicious activity by completing a Suspicious Activity Referral Form (SARF) in the Operational Risk Management (ORM) application.  - Handle merchant services inquiries regarding applications for credit, charges to an account, obtaining charge authorizations, current terms and conditions, promos, web errors, and access to the Partner Portal.   Minimum Experience & Qualifications: - High school diploma or equivalent required - One-two years’ experience with customer service and/or underwriting in a call center environment preferred - Good working knowledge of Microsoft Excel and Word, as well as other office equipment - Bilingual Spanish speaking a plus   Requirements for Temporary Work From Home: - Must reside in greater Salt Lake City or Provo, Utah areas - Willing to work in our office once it is reopened (Vive Financial will follow the guidance of official public health and safety organizations and will ensure additional safety measures are implemented before reopening any location) - A designated home-based workspace (preferably one that is quiet and free from distractions) - Internet connection with internet service speeds of at least 15 mbps download and 15 mbps (we provide a $50 monthly stipend!) Compensation, Perks & Benefits: We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired we offer:  - Competitive pay with opportunity for a VERY competitive monthly bonus - 5% Shift Differential for Spanish speaking positions - Full Health Benefits; Medical/Dental/Vision/ - Life Insurance - Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job Required Equipment & Services Will Be Provided - Unlimited Learning Potential and Career Opportunities! We provide on-the-job-training and are dedicated to promoting from within.   WHO WE ARE  Vive Financial offers a line of credit primarily serving prime and near-prime consumers. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. We provide flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.
Job ID
2021-5805
Job Locations US-UT-Draper
Vive Financial is looking for a Senior Accountant (temporary remote) to join our amazing company! The Senior Accountant is responsible for preparing financial information and analyzing financial reports to determine or maintain record of assets, liabilities, revenue and expenses, and other financial activities within our organization.   We are committed to ensuring that all Vive employees have a safe and healthy work environment, especially during the Coronavirus pandemic. As a result, this position is currently a work-from-home (remote) position, with potential for on-going remote work.   What You'll Do: - Work with large amounts of data - Review general ledger accounts and journal entries for accuracy and appropriateness - Perform account analysis and reconciliation of general ledger accounts - Prepare monthly allowance for loan loss - Prepare monthly statement of cash flows - Propose monthly, quarterly and year-end accruals - Assist with monthly financial results analysis - Perform key performance indicators (KPI) analysis - Conduct internal control evaluations - Input and adhere to SOX controls and compliance - Support internal and external audit testing requirements - Plan, direct and coordinate special projects Minimum Requirements: - Bachelor’s degree in Accounting/Finance or equivalent experience required - 2+ years’ experience with a public accounting firm, or 4+ years’ of accounting experience with a public company or mid to large sized corporation - Strong understanding of GAAP - Understanding of SOX requirements - Experience with Microsoft Dynamics Great Plains or other mid-tier ERP preferred - Highly proficient in Excel Compensation, Perks & Benefits: - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance - Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - And more!   WHO IS VIVE FINANCIAL?   Vive Financial offers a line of credit primarily serving prime and near-prime consumers. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. We provide flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.
Job ID
2021-5718
Job Locations US-AR-Fayetteville
We are searching for a Sr Director, Software Engineering, to join Vive Financial! The Sr Director, Software Engineering is a senior leadership position on the Technology team reporting to the VP of Information Technology.  This role is accountable for the realization of all tactical and strategic software engineering initiatives within their specialized area of focus.  They remediate resource concerns, oversee the resolution of production issues, ensure quality integration, and collaborate with other senior leaders to devise project prioritization strategies.  They are accountable for the consistency in quality, overall performance, engineering soundness, execution of sprints, support, maintenance, and of all software engineering initiatives and projects.  They participate in scrum ceremonies, project design discussions, business discussions, code reviews.  This leader may also interact with retail partners and vendors on a regular basis.   Above all, the Sr Director, Software Engineering is a leadership role.  They directly or indirectly lead software engineering teams. They collaborate with leaders from other teams (e.g., Product Management, Infrastructure, Sales & Marketing, Accounting, Operations), to make engineering decisions, work through issues, and set strategy.  Software engineering teams consists of Engineering Managers, Team Leads, Software Engineers, Business Analysts, and QA Analysts.   What You'll Do:   Essential Leadership Functions - Reinforce the cultural and performance expectations of the technology team - Work with other functional and organizational leaders to maintain a positive team morale - Create an opportunity for teams to focus on the work necessary to reach company goals, forcing out distractions - Act as a liaison with peers across the business - Maintain a professional, optimistic, and energetic presence that instills confidence for the team - Coach and hold individuals responsible to improve their performance and their skills - Elevate team member performance or conflict issues to the VP of Information Technology as applicable - Foster win-win, collaborative behavior within the team and between teams - Inspire others to push through adversity to drive results - Relate to others on a personal and business level - Praise the team or individuals for results - Express the details behind the importance, urgency, and relevance of the work assigned to the team - Communicate clearly and create the environment for clear communication, cooperation, collaboration, and conflict resolution - Foster constructive conflict, open dialog, and feedback - Eliminate unproductive conflict, obstacles and silos or escalate to do so Management Functions - Continuously improve and maintain common engineering approaches, collaboration expectations and practices, and hold team leaders responsible for adoption within the team - Establish and maintain a balanced iteration cadence with a professional level of quality across all sprints - Ensure software engineering team leaders and team members have the resources necessary to be productive and effective - Establish and manage team budget, proactively escalating exceptions as necessary - Work with product owners to apply the overall business strategy and priority to the software engineering backlog, working with business partners and software engineering team leaders to assist in sprint planning - Work side-by-side with the VP of Information Technology and business and technology leaders to keep the software engineering roadmap aligned to company goals; - Work with other technology and business leaders to plan and execute skill training, team development or other enrichment for the team - Ensure incident and change management, security, and engineering procedures are followed - Establish, manage, and foster the improvement of processes such as agile practices, deployment planning, change management, on-call rotations, etcetera - Set and manage team and individual goals as required - Maintain individual job descriptions - Maintain the integrity and efficiency of software engineering processes - Prepare and conduct performance reviews - All duties required related to hiring and separation of team members - Enures laws, company policies, practices and procedures are followed by team members Minimum Qualifications: - Bachelor’s degree or equivalent documented experience is required - Background in financial services software is a plus - Ten or more years of experience in leading problem resolution, issue remediation, and IT deployments - Ten or more years of experience working with senior business leaders on a daily/weekly basis - Ten or more years of experience in hands-on software development or engineering - Eight or more years of senior leadership experience in the fields of Software Engineering, Enterprise Software Architecture, or Software Project Management, leading a team of 10 or more - Eight or more years of experience with performance reviews - Four or more years of experience in modern software practices like agile or scrum - Three or more years of experience in strategic planning - The successful candidate will have hands-on experience in a multitude of domains; including agile development, business analysis, software engineering, database design, enterprise software architecture, technology leadership, and software quality assurance. - They will also have extensive and relevant experience prioritizing the work of others, challenging and resolving interruptions to prioritized work, resolving interpersonal conflict, and motivating and organizing teams.  - The candidate should also have relevant experience as a trusted technology advisor to senior business leaders and key decision makers.  Additionally, the candidate should have hands-on technical experience solving business problems in, but not limited to one or more of the following business areas: Operations, Accounting and Finance, Sales,  Payment Processing, Back Office Systems, and/or Business Process Re-Engineering or Development. - Demonstrated solid understanding of scalable technology architectures Compensation, Perks & Benefits: We know that talented people are attracted to companies with long term success, an amazing culture, competitive pay and comprehensive benefits. If hired, you can expect: - Competitive Compensation + Bonus Potential - Full Health Benefits; Medical/Dental/Vision/Life Insurance - Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - And more!   WHO IS VIVE FINANCIAL?   Vive Financial offers a line of credit primarily serving prime and near-prime consumers. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. We provide flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. All new hires must pass a pre-employment criminal background check and drug test.  
Job ID
2021-5609
Job Locations US-UT-Draper
Vive Financial, LLC located in Draper, UT seeks a Statistician. Duties include analyzing large data sets of transactional, sales, operations, and finance data to provide business insights, analyses, forecasts, decision tools, and optimization programs to allow the enterprise to operate efficiently and compete effectively in the marketplace.   What You'll Do:   - Interact with data scientists, technical architects, business partners, and senior management to enable efficient and robust analytics capabilities and ensure effective solutions are deployed across the enterprise. - Implement understanding of statistical theories and techniques. - Extract and manipulate large data sets using specialized software and draw correct conclusions about the trends and insights that the data provide when properly analyzed. - Understand the technical architecture of data storage systems within the company and appropriately extract and process raw data and turn it into usable information, draw insights from the information within the data at a correct level of statistical confidence, to sort out randomness and noise from usable information, and to draw signals from complex interactions between variables. - Use the results of data analysis to programmatically make optimal decisions on how to allocate company resources, set customer transaction terms, and conduct internal operations in such a way as to maximize profitability and minimize waste. - Design, test, and implement new code successfully in a production environment. - Understand how each input and output of the code will interact with the system and produce a change in business operations. Supervise QA testing and customer acceptance testing. - Consult with technical resources on testing requirements and outcomes. - Implement code changes to a production environment without causing disruption of existing business processes. - Build, maintain, and improve decision systems and predictive models. Explore new data sources both internal and external and use findings to further improve and optimize model performance. - Design, implement, and read in-market experiments testing new algorithms, technologies, and processes to better serve our customer and stay ahead of the competition. - Recommend and support strategic business changes through rigorous analytics, deep understanding of the business, and creative problem solving. - Identify, evaluate, and help implement emerging advanced analytics technologies and methods.  - Remote work in Draper/Salt Lake City, UT area during COVID-19 pandemic.  Following COVID-19 pandemic, may continue to work remotely in Draper/Salt Lake City, UT area. - Full-time position.   Minimum Qualifications: - Requires Master's degree in a quantitative or technical field of Math, Statistics, Engineering, Economics, Physics, or Computer Science. - 3 years of experience including: (1) experience with advanced analytics, multivariate analysis, performing data analysis, and interpreting results; (2) 2 years' experience with data exploration and machine learning using R; (3) 2 years of experience in problem formulation, statistics, predictive modeling, and modern data science techniques; (4) 2 years' experience applying advanced statistical modeling techniques to solve problems; (5) 2 years' experience with data querying/extraction using SQL; (6) 2 years' experience crafting rigorous research/evaluation design approaches to meet client's research needs; and (7) 2 years’ experience using data visualization software (Tableau, PowerBI, etc.). WHO WE ARE  Vive Financial offers a line of credit primarily serving prime and near-prime consumers. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. We provide flexible and affordable payment options for various goods and services including: medical procedures, furniture, retail, and more!   Vive Financial welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Vive Financial does business. 
Job ID
2021-5505